Refund Policy

This Refund Policy governs the terms, conditions, eligibility requirements, process timelines, and procedures for returns, exchanges, refunds, and related matters for all products purchased on our website. We have designed this policy to be fair, transparent, customer-friendly, and aligned with our core commitment to customer satisfaction. All transactions, refunds, and pricing are processed exclusively in United States Dollars (USD), and this policy applies to all customers globally, with no exceptions unless explicitly stated in writing by our authorized team members. By making a purchase on our website, you acknowledge that you have read, understood, and agreed to all terms outlined in this Refund Policy.

1. Return Eligibility & 60-Day Return Window

We offer a generous 60-day return window for all eligible items, starting from the date of confirmed delivery to the customer’s shipping address. To qualify for a return and subsequent refund, items must meet all of the following conditions: (1) the item is returned within 60 calendar days of delivery; (2) the item is unused, unworn, unwashed, and free from stains, odors, damage, alterations, or signs of wear; (3) the item is in its original, undamaged packaging, including all original tags, labels, accessories, and components included with the original shipment; (4) the item is not listed as a non-returnable item under the terms of this policy; and (5) the customer provides valid proof of purchase, including order number, purchase date, and customer information matching the original order. We maintain clear eligibility standards to ensure fairness for all customers and to protect the integrity and quality of our products for future buyers.

The 60-day return window is intended to give customers ample time to receive, try on, inspect, and evaluate their purchase in the comfort of their home, without feeling rushed or pressured to make a quick decision. We understand that fit, style, color, and comfort can only be fully assessed in real-life conditions, and our extended return window reflects our confidence in the quality of our products and our commitment to customer satisfaction. We do not require customers to provide a detailed reason for returning an eligible item, though we welcome feedback to help us improve our products and services. Returns are accepted for any reason within the 60-day window, including size issues, style preference, color mismatch, fit concerns, or simply changing one’s mind.

2. Non-Returnable Items

To maintain hygiene, safety, and product integrity, certain items are classified as non-returnable and cannot be returned or refunded. Non-returnable items include but are not limited to: personalized or custom-made items, intimate apparel, underwear, swimwear (for hygiene reasons), face coverings, beauty or grooming products, opened or used accessories, final-sale items explicitly marked as non-returnable at checkout and on product pages, and items damaged by customer misuse, neglect, or improper care. We clearly label non-returnable items on product pages and during the checkout process to ensure customers are fully informed before purchasing. If a customer attempts to return a non-returnable item, we will notify the customer and either return the item to the sender or dispose of it securely, at the customer’s option, and no refund will be issued.

3. Return Process & Instructions

Initiating a return is simple, straightforward, and designed to minimize customer effort. To start a return, customers must contact our customer service team through the dedicated Contact page on our website to request a return authorization and receive detailed return instructions, including the designated return shipping address and any required documentation. Customers must include their order number, full name, contact information, and a brief description of the item being returned in their request. We do not accept unauthorized returns sent to our operational or shipping facilities without prior return authorization, as such packages may be delayed, misprocessed, or returned to the sender without refund.

Once a return request is approved, we provide clear, step-by-step instructions for packaging the item securely, including the original packaging and tags, and sending the item back to us. While we offer free global shipping on outgoing orders, customers are responsible for return shipping costs, unless the return is due to our error, such as shipping a defective, damaged, incorrect, or missing item. In cases where the return is a result of our mistake, we will cover all return shipping costs and provide a prepaid return shipping label or reimburse reasonable return shipping fees upon receipt of the returned item. For all other voluntary returns, customers may use any reliable, trackable shipping method to return the item, and we recommend using a tracked service to ensure the package reaches us safely and can be verified for delivery.

4. Return Inspection & Validation

Once we receive a returned item, our warehouse team conducts a thorough inspection to verify eligibility, confirm the item meets all return conditions, and check for damage, wear, or missing components. Inspection typically takes 1 to 3 business days from the date we receive the returned package. We document the condition of every returned item with photos and internal notes to ensure transparency and consistency. If the item passes inspection and meets all eligibility requirements, we approve the return and proceed with refund processing. If the item does not meet return conditions—such as being used, damaged, missing tags, or received after the 60-day window—we will notify the customer promptly, explain the reason for rejection, and offer options to return the item to the customer or dispose of it, with no refund issued.

5. Refund Processing Timeline & Method

Approved refunds are processed within 5 to 10 business days of the inspection and approval date. All refunds are issued exclusively to the original payment method used at the time of purchase, including credit cards, debit cards, digital wallets, or other payment methods accepted on our website. We do not offer cash refunds, store credit, alternative payment transfers, or gift card refunds unless explicitly required by applicable law or approved in writing by our team. Refund processing time may vary slightly depending on the payment provider, bank, or financial institution involved, as some issuers take additional time to post the refund to the customer’s account after we initiate processing. We provide a refund confirmation email once the refund has been sent, including details of the refund amount, processing date, and expected posting time with the payment provider.

The refund amount includes the full purchase price of the returned eligible item, including any applicable discounts or promotional reductions applied at checkout. We do not deduct restocking fees, processing fees, or administrative charges from approved refunds, ensuring customers receive the full value they paid for eligible returned items. Shipping costs for outgoing orders are fully covered by us and are non-refundable in voluntary return cases, as we incur actual shipping and logistics costs to deliver the order to the customer. In cases where the return is due to our error (defective, damaged, wrong item), we refund the full purchase price and any return shipping costs incurred by the customer, in addition to honoring our free outgoing shipping commitment.

6. Exchanges & Alternatives

While this policy focuses on refunds, we offer flexible exchange options for customers who prefer to swap an item for a different size, color, or style rather than receiving a refund. Exchange requests follow a similar process to return requests, initiated through the Contact page. Exchanges are subject to product availability, and we will confirm availability promptly upon receiving the exchange request. If the desired exchange item is in stock, we will provide instructions for returning the original item and will ship the new item once the returned item is received and inspected. Exchange shipments are covered by our free global shipping policy, with no additional shipping cost to the customer. If the exchanged item has a different price, we will adjust the refund or charge accordingly in USD, with full transparency. If the desired exchange item is out of stock, we will offer a full refund or alternative options to the customer.

7. Damaged, Defective or Incorrect Items

We take full responsibility for any item that arrives damaged, defective, incorrect, or missing from the order. Customers who receive a damaged, defective, wrong, or incomplete item must contact us through the Contact page within a reasonable time after delivery, preferably within 7 days, to report the issue and provide photos or evidence of the damage, defect, or error. We will promptly investigate the issue, approve a free return or replacement, cover all return shipping costs, and either ship a replacement item immediately or process a full refund including all associated costs, at the customer’s choice. We prioritize these cases to resolve issues quickly and ensure customers are not inconvenienced by our errors or shipping-related damage. We maintain quality control processes to minimize such incidents, but we take full accountability when issues occur.

8. Policy Compliance & Fair Use

This Refund Policy is intended for legitimate consumer use only, and we reserve the right to refuse returns, refunds, or exchanges in cases of suspected abuse, fraud, or excessive return activity. Examples of policy abuse include, but are not limited to, returning worn or used items, returning items from previous orders outside the 60-day window, repeatedly returning items for improper reasons, or attempting to return non-returnable items. We enforce this policy fairly and consistently for all customers, without discrimination, and we only restrict policy use in clear cases of abuse to protect our business and maintain fair conditions for all shoppers. We value honest feedback and legitimate returns, and we will never penalize customers for valid return requests.

9. Policy Modifications & Contact

We may update or modify this Refund Policy periodically to reflect changes in business practices, customer needs, or regulatory requirements. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the changes. Customers are encouraged to review this policy regularly for updates. All questions, requests, or concerns regarding this Refund Policy should be directed to our customer service team exclusively through the Contact page on our website. Our team is available to assist with return requests, refund status, policy clarification, and issue resolution in a timely and respectful manner.

This Refund Policy works in tandem with our Shipping Policy, Customer Service Policy, Terms Of Purchase, and Terms Of Use to create a comprehensive framework for customer transactions. Our 60-day return window, 5–10 business day refund processing, transparent eligibility rules, and commitment to fairness reflect our dedication to putting customers first in every aspect of our business.